Confidentiality: Good P.I.’s Remain Silent About Their Cases And Clients!
I have been on the Internet for a very long time, probably longer than most Private Investigators have. I am always amazed at the information one can find on the Internet. Most of the information on the Internet is information that we freely give about ourselves. Between social networks, email, and the “deep web”, we can find out almost anything about anyone. It has become accepted and even expected that the consumer will inadvertently give out private information about their self on the Internet in current times. But what about Private Investigators? One would think that a Private Investigator would be cautious of what they allow others to see about them and their business on the Internet. Sadly, this does not seem to be the case.
The Private Investigation business is a funny business, while the Private Investigator has to be able to keep his or her case information confidential, he or she also has to find an effective way to advertise or market on the Internet these days, also. Often times Private Investigators blur the lines between marketing and giving out confidential information on the Internet. I was amazed eight years ago when I found a naked picture of one Private Investigator on the Internet. Not surprisingly this Private Investigator was the very person responsible for their naked picture being on the Internet. If this Private Investigator had not sent their naked picture to other unsuspecting people of the opposite sex in email, their picture would have never been found on the Internet. This is just an example of how careless one Private Investigator had become with their information. But there are literally hundreds of examples like this where Private Investigators have shared a little too much on the Internet.
We all remember the Baby Lisa Irwin Case, and one Private Investigator’s attempt to grab some attention by proclaiming how he was working this case, then “backpedaling” and stating that he was blogging this case as an “Investigative Journalist”, right? Look at all of the information and inferences one could make from that situation. First, the question comes to mind; why wouldn’t anyone actually hire him to work this case? Second, one has to wonder was this Private Investigator using his fee based, proprietary databases to cull information on this case, while he was clearly not working as a hired Private Investigator conducting a Private Investigation? Third, was it appropriate to share the results of his investigation with the public, while the Police were conducting an investigation into the disappearance of this infant, if he was not hired by anyone to conduct this investigation? It is one thing to conduct an investigation as a hired Private Investigator where you have an obligation to your client to investigate the case and keep the information that you gather confidential; it is entirely another thing to possibly interfere with a Police investigation by conducting an investigation for the sake of blogging about your findings for a little media attention. And to this day, this Private Investigator has put himself in the unenviable position of not being able to prove that he did one single thing that helped in locating this child; the only thing he did do was make himself look like an attention starved, low-rent Private Investigator that would do anything for a little media attention.
RMRI, Inc. works a good deal of very sensitive cases that go to court and can be “life altering” to our clients if certain critical information were to come out about our cases. RMRI, Inc. has a few hard and fast rules and protocols about how we conduct business and what we choose to let the public know about our business. First, the ONLY time we are working a case is when we have a paying client, we don’t work cases for free in the hopes of getting some media attention. In all cases that go to court, we enter into a contract with the client. If the case is something simple, where a contract is not necessary (such as: serving a summons) we get an email acknowledgement or an on-line acknowledgement that we are working for the client and that the client expects any information we find in the course of doing our work to remain confidential. We NEVER speak to anyone outside of the client and our team members about an active and ongoing case. Even after a case is completely finished we have a ninety (90) day wait time before we can even acknowledge that we had any involvement with the case whatsoever, and then after that ninety (90) days we can not mention anything that identifies the case we can just speak in general terms about the case. Our approach is quite simple; “we don’t want attention, we want to be paid”. We liken our work to that of any other job, we “punch in” and work, we “punch out” and go home, and we collect our pay. We work to make a living, not for glamour and fame.
While it is true that you can find RMRI, Inc.’s company name in certain publications for attorneys and certain news papers and magazines, what you wont find is any specific information about cases we work, such as names, dates, and specific locations. While you might see a mentioning of cases on our website, what you will not see is any specific mentioning of the details of these cases unless they are over seven (7) years old. While you might see a Facebook Page for RMRI, Inc., what you won’t see is any mention of a case we are working. We make tremendous efforts and take great pains at RMRI, Inc. not to blur the lines between advertising and giving out even a hint of information about our clients and our cases. RMRI, Inc. is not so desperate for attention that we are willing to forsake our client’s privacy for some media attention.
RMRI, Inc. is made up of two (2) licensed Private Investigators, one (1) Pending Licensed Private Investigator, one (1) Process Server, two (2) Technical Consultants qualified as Expert Witnesses, and one (1) Secretary and all of our staff have committed to keeping all case and client data at RMRI, Inc. confidential. Each member is well aware that intentionally “leaking” case and/or client information outside of the confines of RMRI, Inc. is grounds for termination and possible civil action.
A Private Investigator’s ability to keep his or her case and client information is paramount. Confidentiality in the Private Investigation Business is a justified expectation of the client. A successful and confident Private Investigator feels no need to boast about their cases or their clients. Confidentiality is the hallmark of any successful Private investigation Business. If you don’t understand confidentiality, you don’t understand the Private Investigation Business!